Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. This entry-level role is perfect for hotel career beginners with a passion for service. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our luxury hotel chain. Located in the heart of downtown Chicago, you'll be at the center of the city's vibrant tourism scene. Apply now to start your journey in the hospitality industry!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Ability to work flexible hours including nights/weekends
- Professional appearance and positive attitude
- Detail-oriented with problem-solving abilities
- Must be authorized to work in the US