Job Description
Welcome to The Grand Columbus Hotel, where we redefine hospitality in the heart of Ohio. We are seeking a dedicated Front Desk Agent to join our dynamic team. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to hear from you.
As a leader in the local hospitality industry, we pride ourselves on exceptional service and a welcoming atmosphere. In this role, you will be the first point of contact for our guests, ensuring their stay is comfortable and memorable. We offer a competitive salary, comprehensive benefits, and a supportive work environment.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Health, dental, and vision insurance for full-time employees.
- Free meals during shifts.
- Discounted stays at partner hotels nationwide.
Responsibilities
- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
- Manage guest inquiries, requests, and complaints with patience and professionalism.
- Operate the hotel management software (PMS) to update guest information and process payments.
- Assist with concierge services, including local recommendations and restaurant reservations.
- Maintain the front desk area to ensure a clean and organized appearance.
- Handle cash and credit transactions accurately and in compliance with company policies.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
Qualifications
- High school diploma or equivalent; associate degree in hospitality preferred.
- Previous experience in customer service or hospitality is required.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and hotel management software.
- Professional appearance and demeanor.
- Ability to stand for extended periods and lift moderate weights.