Job Description
Join our award-winning hospitality team at Grand Hotel Sacramento! We're seeking passionate, customer-focused individuals to kickstart their careers in the luxury hotel industry. As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring exceptional service while working in a dynamic, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement within our global hotel chain.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and coordinate with housekeeping/management teams
- Process payments and maintain secure financial transaction records
- Operate hotel property management systems (PMS) and communication tools
- Uphold brand standards and maintain a pristine front desk environment
- Collaborate with concierge and valet teams for seamless guest services
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 0-2 years customer service or hospitality experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic proficiency in hotel software systems (training provided)
- Positive attitude and commitment to guest satisfaction
- Ability to stand/walk for extended periods
- Valid work authorization in the United States