Job Description
Join the dynamic team at Grand Horizon Hotel, where exceptional service meets modern luxury in downtown Columbus. As a Front Desk Agent, you'll be the first point of contact for our distinguished guests, creating memorable experiences while managing smooth check-in/check-out processes. Enjoy competitive pay, flexible shift schedules, comprehensive benefits, and opportunities for career growth within our award-winning hospitality group.
Responsibilities
- Deliver exceptional guest service with warm, personalized interactions
- Manage check-in/check-out procedures using Opera PMS system
- Handle reservations, room assignments, and special requests
- Process payments and maintain accurate cash drawer reconciliation
- Resolve guest inquiries and complaints with professionalism
- Collaborate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and problem-solving abilities
- Basic knowledge of Columbus attractions and transportation