Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking dynamic professionals to create memorable guest experiences at our premium Columbus location. Enjoy competitive pay with weekly payouts, comprehensive benefits, and career growth opportunities in the heart of Ohio's thriving hospitality scene.
As a cornerstone of our guest relations team, you'll be the first point of contact for our international clientele, delivering exceptional service while showcasing Columbus's vibrant culture. We invest in our people through continuous training and advancement pathways.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservation modifications and room assignments efficiently
- Process payments and maintain accurate billing records
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize PMS systems to manage occupancy and availability
- Execute upselling strategies for premium services and amenities
- Uphold brand standards through meticulous attention to detail
Qualifications
- 1+ years of hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, StayNTouch)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required
- Flexible availability including nights, weekends, and holidays
- Valid Ohio driver's license preferred