Job Description
Join our dynamic team at the Grand Louisville Hotel and kickstart your hospitality career with daily pay! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in the heart of Louisville. Enjoy flexible scheduling, same-day earnings, and a supportive work environment where your contributions are valued immediately.
As the first point of contact for our guests, you'll create memorable interactions while handling check-ins, managing reservations, and resolving inquiries with professionalism. Perfect for students, gig workers, or those seeking supplemental income with immediate compensation.
Responsibilities
- Provide warm, efficient check-in/check-out services for hotel guests
- Manage reservation systems and room status updates
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management software (e.g., Opera, Delphi)
- Execute upselling initiatives for room upgrades and amenities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with basic computer systems
- Ability to work flexible shifts, including nights/weekends
- Strong problem-solving and multitasking abilities
- Positive attitude and professional appearance
- Must pass background check