Job Description
Are you a hospitality leader passionate about delivering exceptional guest experiences?
The Houston Grand Hotel is currently seeking a dedicated and energetic Front Office Supervisor to join our award-winning team. We pride ourselves on luxury service, and we are looking for someone who embodies our core values of integrity, professionalism, and warmth.
In this pivotal role, you will oversee the daily operations of the front desk, ensuring smooth check-ins and check-outs while mentoring our front-of-house staff. If you have a knack for problem-solving and a love for creating memorable stays, we want to meet you.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and ensure a seamless check-in process while anticipating their needs.
- Staff Management: Supervise front desk agents, conduct daily briefings, and provide coaching to maintain high service standards.
- Operations: Oversee lobby operations, manage room availability, and handle special requests with precision.
- Problem Resolution: Address guest complaints and complex issues immediately to ensure 100% guest satisfaction.
- Scheduling: Create and manage staff schedules to optimize coverage during peak hours.
- Communication: Liaise with housekeeping, maintenance, and culinary teams to ensure the property operates efficiently.
- Security: Enforce hotel security policies and verify registration cards for all guests.
Qualifications
- Experience: Minimum of 2-3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
- Education: High school diploma or GED required; Associate's degree in Hospitality or Business is a plus.
- Software Proficiency: Must be proficient in Property Management Systems (PMS) such as Opera or Micros.
- Communication: Excellent verbal and written communication skills in English; bilingual candidates preferred.
- Leadership: Proven ability to lead, train, and motivate a diverse team in a fast-paced environment.
- Customer Service: Strong customer-centric mindset with a focus on exceeding expectations.
- Availability: Flexibility to work evenings, weekends, and holidays as required.