Job Description
Join our dynamic hospitality team at Grand Horizon Hotels in Charlotte, NC! We're seeking energetic Front Desk Agents with daily pay options to deliver exceptional guest experiences. This role offers immediate compensation after each shift and growth opportunities within our premium hotel chain. If you're passionate about customer service and thrive in fast-paced environments, apply today to start earning tomorrow!
Responsibilities
- Provide warm, efficient check-in/check-out services for hotel guests
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Answer phone calls and manage communications
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Strong communication and problem-solving skills
- Proficiency in hotel management software (e.g., Opera)
- Ability to multitask in high-pressure situations
- Flexible schedule availability (nights/weekends required)
- Basic math and cash handling proficiency
- Positive attitude and professional appearance