Job Description
Join the vibrant hospitality scene in Chicago with daily pay flexibility! Grand Plaza Hotel seeks a dynamic Front Desk Agent to deliver exceptional guest experiences in our downtown landmark. Earn competitive hourly wages plus tips with our revolutionary daily pay option – access your earnings after every shift! Enjoy career growth, comprehensive benefits, and work in one of America's most iconic cities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences
- Manage reservations, billing, and guest inquiries
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints with professionalism
- Process payments and maintain accurate records
- Operate PMS systems and property management software
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hospitality/customer service experience
- Proficiency with hotel management systems (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking ability
- Basic knowledge of Chicago attractions and services
- High school diploma or equivalent required