Job Description
Welcome to Grand Plaza Suites Dallas, a premier hospitality destination in the heart of Texas. We are currently seeking a highly motivated and service-oriented Front Desk Agent to join our exceptional team. We understand that our employees are our greatest asset, which is why we offer Daily Pay options to help you manage your finances with flexibility and ease.
In this role, you will serve as the face of our hotel, ensuring every guest feels welcomed, valued, and attended to from the moment they arrive. If you are looking for a dynamic career in the hospitality industry with competitive pay and great benefits, we want to hear from you.
Why Choose Grand Plaza Suites?
- Daily Pay Option: Get paid the same day you work.
- Competitive Compensation: $18 - $24/hr based on experience.
- Comprehensive Benefits: Medical, dental, and vision insurance.
- Growth Opportunities: Clear pathways to management roles.
- Discounted Rates: Stay at our properties for free.
Responsibilities
- Check guests in and out efficiently using the hotel management system (PMS) with a focus on speed and accuracy.
- Greet guests warmly upon arrival and assist with luggage or transportation arrangements when needed.
- Handle incoming calls, manage the switchboard, and respond to emails and chat requests promptly.
- Resolve guest inquiries, complaints, and special requests with a problem-solving mindset and a smile.
- Process payments accurately and maintain accurate cash and credit reconciliation.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and quality standards.
- Stay up-to-date on local Dallas attractions, dining options, and events to provide personalized recommendations.
Qualifications
- High school diploma or GED required; post-secondary education in hospitality is preferred.
- Previous experience in a front desk or guest services role is highly desirable.
- Strong interpersonal and communication skills with a professional phone manner.
- Proficiency in Microsoft Office Suite and hotel property management software (e.g., Opera, Fidelio).
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Physical ability to stand for extended periods and lift moderate amounts of luggage (up to 25 lbs).