Job Description
Join the vibrant hospitality scene in Washington DC as a Front Desk Agent with Grand Capital Hotel! We're seeking energetic professionals to deliver exceptional guest experiences with our innovative daily pay option. Perfect for those seeking financial flexibility without waiting for traditional pay cycles. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the nation's capital.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel software systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments accurately and maintain secure financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through professional appearance and service excellence
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak hours
- Valid work authorization and clean background check
- High school diploma or equivalent required