Job Description
Join our award-winning team at Baltimore Grand Hotel, where luxury meets coastal charm! We're seeking passionate Weekend Hospitality Associates to deliver exceptional guest experiences during peak weekend periods. Enjoy competitive pay, flexible scheduling, and career growth opportunities in Baltimore's vibrant Inner Harbor district. As a weekend team member, you'll be crucial to our guests' memorable stays while maintaining our reputation for excellence.
Responsibilities
- Provide exceptional guest service at check-in/check-out and throughout guest stays
- Manage reservations, room assignments, and VIP requests with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve issues promptly using problem-solving skills
- Process payments accurately and maintain financial transaction records
- Execute safety and emergency protocols during weekend shifts
- Uphold brand standards through consistent attention to detail
Qualifications
- Previous hotel or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work efficiently in fast-paced weekend environments
- Proficiency with property management systems (e.g., Opera, OPERA)
- Flexible availability including weekends and holidays
- Valid Maryland hospitality or food handler certification
- Basic math skills for financial transactions
- Ability to stand/walk for extended periods