Job Description
Join our award-winning team at Grand City Hotel in downtown Raleigh! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a premier destination for business and leisure travelers, we offer growth opportunities, competitive benefits, and a vibrant team environment. Perfect for career starters in the hospitality industry!
Responsibilities
- Provide exceptional customer service to guests during check-in/out and throughout their stay
- Manage reservations and room assignments with attention to detail
- Address guest inquiries and resolve issues promptly
- Collaborate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold hotel safety and cleanliness standards
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous hospitality experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with reservation systems
- Positive attitude and problem-solving abilities
- Valid North Carolina driver's license
- Ability to stand for extended periods