Job Description
Join our award-winning team in the heart of Dallas! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences at our luxury boutique hotel. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in one of Texas' most vibrant cities. If you're passionate about hospitality and thrive in dynamic environments, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service
- Manage reservations, billing, and guest requests with precision
- Operate PMS systems and handle cash/credit transactions securely
- Collaborate with housekeeping and maintenance teams to resolve issues
- Act as local expert recommending attractions and services
- Uphold brand standards through meticulous attention to detail
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Proficiency with PMS systems (Opera/Micros preferred)
- High school diploma or equivalent
- Valid Texas driver's license (for errands)
- Fluency in English; Spanish a plus