Job Description
Join Grand Plaza Hospitality as a Front Desk Agent and experience the freedom of daily pay while delivering exceptional guest experiences! We're seeking charismatic individuals to be the first point of contact for our discerning clientele in Kansas City's vibrant downtown. Enjoy competitive hourly rates with same-day payouts, flexible scheduling, and comprehensive training to excel in luxury hospitality.
At Grand Plaza, we value your time and talent. Our daily pay system ensures you receive compensation promptly after each shift, eliminating payroll delays. Work in a stunning environment with state-of-the-art amenities, career advancement opportunities, and a supportive team culture that celebrates excellence.
Responsibilities
- Check in/out guests efficiently with attention to detail and personalized service
- Manage reservations, room assignments, and billing transactions accurately
- Resolve guest inquiries and concerns promptly with a solutions-oriented approach
- Process payments, maintain cash handling procedures, and reconcile daily reports
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through professional appearance and hospitality protocols
Qualifications
- Previous front desk or customer service experience preferred
- Proficient in hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic math skills for cash handling and billing
- Flexible availability including evenings, weekends, and holidays
- High school diploma or equivalent required