Job Description
Join our award-winning team at Grand Mesa Hotel & Resort! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences in the heart of Mesa, Arizona. As the first point of contact, you'll embody our commitment to luxury hospitality while managing seamless check-ins, handling inquiries, and ensuring guest satisfaction. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in one of Arizona's premier destinations.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera/PMS) for daily operations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid Arizona driver's license preferred