Job Description
Join our award-winning team at Grandview Hotel Austin, where we transform guests' experiences every day! We're seeking enthusiastic Front Desk Agents with no prior experience to become the welcoming face of our luxury property. As a key member of our hospitality family, you'll receive comprehensive training in guest services, reservation systems, and local expertise. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our renowned hotel group. If you're passionate about creating memorable moments and thrive in a dynamic environment, apply today to start your hospitality journey in the heart of Austin!
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with professionalism and problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations and hotel amenities information
- Maintain accurate records of guest interactions and special requests
- Process payments and handle cash transactions securely
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and ability to multitask in fast-paced settings
- Reliability and punctuality for all scheduled shifts
- Customer service mindset with patience and empathy
- Ability to stand for extended periods during shifts
- No prior experience required – comprehensive training provided!