Job Description
Join our award-winning hospitality team at Grand Harbor Hotels Boston! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences with our innovative daily pay system. Earn same-day pay for your shifts while working in our luxury waterfront property. This role offers flexible scheduling and rapid onboarding for immediate start. Be the first face of our hotel and create memorable stays for international and domestic guests. Apply today and start earning tomorrow!
Responsibilities
- Manage check-in/check-out procedures for 50+ guests daily
- Process payments, handle reservations, and maintain guest records
- Resolve guest inquiries with 5-star service standards
- Coordinate with housekeeping and maintenance teams
- Operate PMS systems and manage room availability
- Upsell hotel amenities and local attractions
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (mornings/afternoons/nights)
- Basic math and cash handling accuracy
- Multilingual candidates strongly preferred
- Valid Massachusetts hospitality certification