Job Description
Join Grand Harbor Hotels in Baltimore and unlock your career potential with our revolutionary daily pay program! As a Front Desk Agent, you'll be the welcoming heart of our luxury property, delivering exceptional guest experiences while enjoying the financial flexibility of same-day earnings. We're seeking passionate hospitality professionals who thrive in fast-paced environments and want to grow with an award-winning team.
Why Choose Us?
- Daily pay option through our secure payroll system
- Comprehensive benefits package including health insurance
- Opportunities for advancement into management roles
- Discounted hotel stays worldwide
- Modern, state-of-the-art work environment
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage room reservations, cancellations, and modifications accurately
- Handle guest inquiries, complaints, and special requests promptly
- Process payments and maintain secure cash handling procedures
- Coordinate with housekeeping, maintenance, and security teams
- Utilize hotel management systems (Opera, etc.) for operations
- Uphold brand standards through personalized service delivery
- Participate in daily briefings and training sessions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic math skills for cash handling
- Flexibility to work evenings, weekends, and holidays
- Valid Maryland driver's license (if required for errands)
- High school diploma or equivalent required