Job Description
Join our award-winning team at the Grand Capital Hotel in the heart of Washington DC! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences with daily pay options. Enjoy competitive compensation, flexible scheduling, and a vibrant work environment in one of America's most dynamic cities. Perfect for students, travelers, and hospitality professionals seeking immediate income opportunities.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and payment transactions
- Resolve guest inquiries and concerns promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and billing information
- Process payments using PMS systems and POS terminals
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with reservation systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of local attractions and services
- High school diploma or equivalent required
- Flexible availability including nights/weekends
- Positive attitude and professional appearance