Job Description
Join our award-winning luxury hotel in the heart of Philadelphia and become part of a dynamic hospitality team! We're seeking enthusiastic Weekend Hotel Associates to deliver exceptional guest experiences during high-demand Saturday/Sunday shifts. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a vibrant urban setting. Perfect for students, career switchers, or hospitality professionals seeking weekend work-life balance.
Responsibilities
- Provide exceptional guest service at check-in/out, concierge, and valet stations
- Manage room inventory and coordinate housekeeping operations for weekend occupancy
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, maintain accurate financial records, and reconcile daily transactions
- Collaborate with cross-department teams to ensure seamless weekend operations
- Execute preventative maintenance checks and report facility issues promptly
Qualifications
- Minimum 1 year hotel or hospitality customer service experience
- Flexible availability including weekends, holidays, and event nights
- Proficiency in hotel management systems (Opera, Cloudbeds preferred)
- Valid Pennsylvania Food Handler's certification (or willingness to obtain)
- Exceptional communication and conflict resolution skills
- Ability to stand/walk 8+ hours and lift up to 30 lbs
- High school diploma or equivalent required