Job Description
Join our award-winning team at the Grandview Hotel & Spa in Columbus, Ohio! We're seeking enthusiastic Guest Services Representatives to create memorable experiences for our guests. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment in one of Ohio's premier hospitality destinations.
Responsibilities
- Warmly welcome and assist guests with check-in/check-out processes
- Manage reservations and handle guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate hotel management systems (training provided)
- Resolve guest concerns promptly and escalate when necessary
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (training available)
- Ability to work flexible hours including weekends/holidays
- Positive attitude and customer-focused mindset
- Willingness to learn hospitality-specific systems
- Ability to stand for extended periods