Job Description
Join our award-winning team at the Grand Hotel Raleigh and experience the future of hospitality with daily pay! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences while enjoying the flexibility of getting paid every day. This role is perfect for professionals who value financial stability and want to grow their career in a dynamic environment.
Our downtown Raleigh location offers competitive benefits, including complimentary accommodation discounts and career advancement opportunities. As a key member of our guest services team, you'll be the first point of contact for our international clientele, ensuring seamless check-ins, personalized recommendations, and memorable stays.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Handle reservation inquiries and room assignments using Opera property management system
- Resolve guest concerns promptly, escalating issues to management when necessary
- Process payments accurately and maintain detailed transaction records
- Coordinate with housekeeping and maintenance departments for room readiness
- Provide local recommendations and promote hotel amenities and services
- Ensure front desk area maintains impeccable standards of cleanliness and organization
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or hotel front desk experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Raleigh attractions and local transportation
- Valid driver's license with clean driving record (for airport shuttle duties)