Job Description
Join our award-winning oceanfront hotel and deliver exceptional guest experiences in Virginia's premier coastal destination. We're seeking a passionate Part-Time Front Desk Agent to be the first point of contact for our discerning clientele. This position offers flexible scheduling, competitive compensation, and opportunities for growth within our prestigious hospitality brand.
As a key member of our guest services team, you'll create memorable arrivals and departures while maintaining the highest standards of luxury hospitality. Perfect for students, career changers, or hospitality professionals seeking work-life balance.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera property management system
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process reservations, room assignments, and payment transactions accurately
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Upsell hotel amenities, dining options, and local attractions
- Maintain detailed guest preference records for personalized service
- Execute emergency procedures and security protocols as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency with hotel property management systems (Opera experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Virginia Beach tourism attractions
- Valid driver's license and reliable transportation