Job Description
Join the vibrant hospitality scene in Austin! Grand Oaks Hotel & Resort is seeking dynamic Front Desk Agents to deliver exceptional guest experiences. This immediate hire position offers competitive compensation, career growth opportunities, and the chance to be part of Austin's premier luxury destination. If you're passionate about service excellence and thrive in fast-paced environments, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and modify booking details
- Address guest inquiries and resolve complaints promptly
- Process payments and manage cash transactions
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through personalized service
- Utilize hotel management systems (Opera/PMS)
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and problem-solving skills
- Proficiency in PMS systems and Microsoft Office
- Ability to work flexible shifts (nights, weekends, holidays)
- Valid Texas driver's license and reliable transportation
- Fluency in English; Spanish proficiency a plus
- Ability to stand for extended periods