Job Description
Join our award-winning team at Sunset Plaza Hotel, where exceptional guest experiences begin at the front desk! We're seeking a dynamic Front Desk Agent with a passion for hospitality to deliver premium service in El Paso's vibrant downtown. Enjoy the unique benefit of daily pay—no more waiting for bi-weekly checks! As the first point of contact, you'll create memorable stays through personalized service, seamless check-ins, and local expertise.
Our team thrives in a fast-paced environment where attention to detail and problem-solving shine. We offer competitive hourly rates, comprehensive training, and opportunities for growth within our luxury hospitality brand. If you're ready to turn your hospitality passion into daily earnings, apply today!
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Resolve guest inquiries with prompt, solutions-oriented communication
- Process payments, handle cash, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain a clean, organized front desk environment
- Conduct daily audits and report discrepancies to management
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication skills in English and Spanish
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Texas driver's license and reliable transportation
- High school diploma or equivalent; hospitality certification preferred