Job Description
Join our award-winning Boston hotel team as a Front Desk Agent and enjoy the flexibility of daily pay! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown Boston. This role offers immediate compensation, comprehensive training, and a vibrant work environment with growth opportunities.
Our ideal candidate thrives in fast-paced settings, possesses outstanding communication skills, and takes pride in creating memorable stays for international and domestic travelers. Enjoy complimentary meal benefits, hotel discounts, and a supportive team culture that values your contributions.
Responsibilities
- Check-in/out guests efficiently using Opera PMS system while maintaining accuracy in billing and room assignments
- Manage reservations, room status updates, and coordinate with housekeeping/ maintenance teams
- Resolve guest inquiries and concerns promptly with personalized solutions
- Process payments and manage cash handling procedures in compliance with hotel policies
- Market hotel amenities and services to enhance guest satisfaction and revenue
- Maintain organized front desk operations and ensure lobby area standards
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication skills and multilingual abilities (Spanish preferred)
- Ability to multitask in high-pressure situations with attention to detail
- Flexible availability including weekends, evenings, and holidays
- Valid Massachusetts hospitality permit or ability to obtain immediately
- Professional appearance and positive attitude