Job Description
Join our award-winning downtown Milwaukee hotel as a Front Desk Agent and deliver exceptional guest experiences! We're seeking a charismatic professional to manage check-in/out processes, handle reservations, and resolve guest inquiries with warmth and efficiency. This immediate hire opportunity includes competitive pay, comprehensive benefits, and career growth within our expanding hospitality group. Work in a vibrant location near Milwaukee's top attractions while becoming part of a supportive team culture.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation modifications and confirmations with precision
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid driver's license and reliable transportation
- Basic knowledge of Milwaukee area attractions
- High school diploma or equivalent required
- Spanish language skills highly preferred