Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Plaza Hotel in vibrant Charlotte, NC! We're seeking energetic professionals to deliver exceptional guest experiences with our innovative daily pay program. Perfect for students, gig workers, and those seeking flexible income. Enjoy competitive hourly rates, comprehensive training, and a supportive work environment in one of America's fastest-growing cities. Apply today and start earning tomorrow!
Responsibilities
- Manage check-in/check-out procedures with efficiency and accuracy
- Handle guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Utilize hotel management systems (Opera) for reservations and billing
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn POS systems
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required