Job Description
The Austin Grand Hotel is seeking a charismatic and professional Front Desk Agent to join our award-winning hospitality team. We are looking for individuals who are passionate about delivering exceptional guest experiences and thrive in a fast-paced environment.
As the face of our hotel, you will be responsible for creating a warm welcome for our guests, managing reservations, and ensuring the highest standards of service. We offer competitive wages and daily pay options to help you manage your finances efficiently.
Why Join Us?
- Daily pay available for your hard work.
- Comprehensive training programs.
- Employee discounts on dining and amenities.
Responsibilities
- Greets guests warmly and professionally, managing the check-in and check-out process with speed and accuracy.
- Operates the hotel's property management system to manage reservations, room assignments, and guest profiles.
- Answers incoming phone calls and emails, providing information about local attractions and hotel services.
- Handles all financial transactions, including cash, credit cards, and checks, ensuring 100% accuracy.
- Resolves guest inquiries and complaints promptly to ensure a 5-star experience.
- Maintains a clean, organized, and welcoming front desk area and lobby.
- Assists with concierge requests, including restaurant reservations and transportation arrangements.
Qualifications
- High school diploma or GED is required.
- Previous experience in hospitality, customer service, or hotel operations is preferred but not required.
- Strong communication and interpersonal skills with a friendly demeanor.
- Proficiency in Microsoft Office and hotel software (e.g., Opera, StayNTouch).
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Must be detail-oriented, organized, and able to multitask in a busy environment.