Job Description
Are you a natural people-person looking for an exciting opportunity in the hospitality industry? The Grand Detroit Hotel & Suites is seeking a highly motivated and professional Front Desk Agent to join our award-winning team. We pride ourselves on delivering exceptional guest experiences in the heart of the Motor City.
We offer a competitive compensation package and daily pay options, allowing you to access your earnings sooner. Whether you are based in Detroit or looking for work in the surrounding Illinois area, we welcome your application. Join us in creating unforgettable memories for our guests every day.
Responsibilities
- Provide warm, welcoming greetings to all guests upon arrival and departure.
- Check guests in and out efficiently, processing payments and verifying information.
- Manage reservations and coordinate with housekeeping to ensure room readiness.
- Handle guest inquiries, complaints, and requests promptly with a solution-oriented approach.
- Maintain the front desk area in a neat, organized, and professional condition.
- Upsell hotel amenities and services to maximize revenue opportunities.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in hospitality or customer service is preferred.
- Proficiency with computer systems (PMS) and Microsoft Office.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Valid driver's license is a plus.