Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent where your hard work pays daily! We're seeking energetic professionals to deliver exceptional guest experiences in our Dallas luxury hotel. Enjoy flexible scheduling with same-day pay while building your hospitality career in the heart of Texas. Perfect for students, gig workers, or career changers seeking immediate compensation.
What We Offer:
- Daily pay options (no more waiting for weekly/biweekly checks!)
- Comprehensive training and development programs
- Complimentary employee meals and discounts
- Health benefits eligibility for full-time equivalent roles
- Opportunities for advancement within our portfolio
Responsibilities
- Greet and register hotel guests with professional demeanor and efficiency
- Manage reservations, check-ins/check-outs using Opera PMS system
- Handle guest inquiries, requests, and complaints with exceptional service
- Process payments and maintain accurate cash drawer reconciliation
- Coordinate with housekeeping and maintenance departments for guest needs
- Upsell hotel amenities and services to maximize revenue
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Basic computer literacy and math aptitude
- Flexible schedule availability (nights, weekends, holidays)
- Valid Texas driver's license and reliable transportation
- Must pass background check and drug screening