Job Description
Join Our Team at The Manhattan Grand Hotel!
We are currently seeking a dynamic and customer-focused Front Desk Agent to join our hospitality team. We offer Daily Pay options, making it easier for you to get paid when you need it. If you are an experienced hospitality professional looking for a stable job in New York with great benefits, we want to hear from you.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a memorable stay from check-in to check-out. We pride ourselves on our service excellence and commitment to creating a welcoming environment for both our guests and our employees.
Responsibilities
- Greet and Welcome: warmly welcome guests upon arrival, check them in efficiently, and ensure a smooth departure process.
- Guest Relations: handle guest inquiries, complaints, and requests promptly and professionally to ensure high satisfaction levels.
- Reservations: manage the reservation system, including processing bookings and updating room availability.
- Communication: answer phone calls and emails in a polite and helpful manner.
- Security: adhere to all hotel security protocols and verify identification for check-ins.
- Housekeeping Coordination: communicate maintenance needs and housekeeping requests to the appropriate departments.
Qualifications
- Experience: Previous experience in a front desk or hospitality role is preferred.
- Skills: Excellent verbal communication and interpersonal skills.
- Software: Proficiency in hotel management software (e.g., Opera, Cloudbeds) is a plus.
- Availability: Flexibility to work various shifts, including weekends and holidays.
- Education: High school diploma or equivalent required.
- Attitude: A positive attitude and a passion for customer service are essential.