Job Description
Join our award-winning hospitality team at Mountain View Lodge, where breathtaking mountain views meet exceptional service. We're seeking a passionate Front Desk Agent to create memorable experiences for guests visiting the stunning Colorado Springs area. This role is perfect for individuals who thrive in dynamic environments and take pride in delivering flawless guest interactions.
As a cornerstone of our operations, you'll be the first point of contact for our diverse clientele, handling everything from check-ins to local recommendations. Our lodge offers competitive benefits, career growth opportunities, and a supportive team culture in one of America's most beautiful destinations.
Responsibilities
- Efficiently manage guest check-in/out processes using our modern property management system
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly while maintaining brand service standards
- Process payments accurately and maintain detailed transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local attraction recommendations and assist with activity bookings
- Conduct daily audits and prepare shift reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, StayNTouch)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Colorado driver's license (for occasional errands)
- Flexible availability including weekends, holidays, and overnight shifts
- Basic knowledge of Colorado Springs attractions and transportation
- First Aid/CPR certification preferred