Job Description
Join our award-winning hospitality team as an Entry Level Front Desk Agent! No experience required – we provide comprehensive training to launch your career in guest services. Be the welcoming face of our premium downtown Columbus property, where every guest interaction matters. Enjoy competitive pay, flexible scheduling, and growth opportunities within our national hotel chain.
Perfect for recent graduates or career changers seeking a dynamic role with hands-on customer experience. Our supportive environment values personality and potential over prior experience. Apply now to start your journey in the heart of Ohio's hospitality scene!
Responsibilities
- Deliver exceptional guest experiences during check-in/check-out processes
- Manage reservations, room assignments, and payment transactions accurately
- Respond to guest inquiries via phone, email, and in-person with professionalism
- Maintain meticulous records in property management systems
- Coordinate with housekeeping and maintenance departments for seamless operations
- Uphold brand standards through attentive service and facility awareness
- Resolve guest concerns promptly and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – we train motivated candidates
- Outstanding communication and interpersonal skills
- Basic computer proficiency (typing, email, MS Office)
- Strong problem-solving abilities and attention to detail
- Flexible availability including weekends and holidays
- Positive attitude and commitment to teamwork
- Must pass background check and drug screening