Job Description
Join the vibrant heart of San Francisco's hospitality scene as a Guest Experience Manager at the prestigious Grand Pacific Hotel. We're seeking a dynamic professional to elevate our guests' journey through personalized service and operational excellence. Located in the iconic Financial District, our luxury boutique hotel offers an unparalleled opportunity to shape memorable experiences in one of the world's most captivating cities.
Responsibilities
- Deliver exceptional guest interactions through proactive problem-solving and personalized service
- Train and mentor front desk agents to exceed service standards
- Oversee check-in/check-out processes ensuring efficiency and accuracy
- Coordinate VIP requests and special event accommodations
- Manage room inventory and rate optimization strategies
- Resolve guest concerns with empathy and discretion
- Collaborate with housekeeping and F&B teams for seamless service delivery
Qualifications
- 3+ years luxury hotel front desk management experience
- Proven expertise in Opera/PMS systems
- Exceptional conflict resolution and communication skills
- Valid California Food Handler Card (preferred)
- Ability to work flexible shifts including weekends/holidays
- Spanish language proficiency (highly valued)
- Hotel school degree or equivalent certification