Job Description
Are you a dedicated hospitality professional looking for a role that values your time and offers immediate financial flexibility? The Capitol Hotel Group is seeking a dynamic Front Desk Agent to join our high-energy team in downtown Sacramento.
We pride ourselves on providing world-class service and are proud to offer our employees Daily Pay options, allowing you to access your hard-earned wages on the day you work. If you have a passion for guest relations and thrive in a fast-paced environment, we want to meet you.
As part of our team, you will be the face of our brand, ensuring every guest has a memorable stay from the moment they arrive until they check out.
Responsibilities
- Guest Relations: Greet and welcome guests with a warm smile, managing check-in and check-out processes efficiently and accurately.
- Communication: Handle incoming phone calls and emails with professionalism, responding to inquiries and resolving issues promptly.
- Operations: Assist in front desk operations, including processing payments, managing reservations, and maintaining the lobby area.
- Problem Solving: Address guest concerns or complaints in a calm and solution-oriented manner to ensure high satisfaction levels.
- Team Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure seamless hotel operations.
- Upselling: Proactively promote hotel amenities, dining options, and local attractions to enhance the guest experience and increase revenue.
Qualifications
- Experience: Previous experience in a front desk, hospitality, or customer service role is preferred.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Technical Proficiency: Comfortable using property management systems (PMS) and standard office software.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Professionalism: Strong attention to detail and a commitment to maintaining high standards of cleanliness and organization.
- Language: Fluency in English is required; additional languages are a plus.