Job Description
Join our dynamic hospitality team at Grand Plaza Hotel Chicago and enjoy the flexibility of daily pay! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in the heart of downtown. This role offers immediate compensation for your work each day, perfect for professionals seeking financial flexibility while building a rewarding career in luxury hospitality.
As the first point of contact for our guests, you'll embody our commitment to excellence through warm service and seamless operations. Enjoy competitive hourly rates, comprehensive training, and a vibrant work environment in Chicago's premier business district.
Responsibilities
- Deliver exceptional guest service with a warm, professional demeanor
- Manage check-in/check-out processes efficiently using Opera PMS
- Handle guest inquiries, requests, and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent; hospitality degree preferred
- Valid Illinois driver's license for valet coordination
- Basic math and cash handling accuracy
- Ability to stand for extended periods