Job Description
Join our award-winning luxury hotel in the heart of Washington DC! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
As a key member of our team, you'll contribute to our reputation for excellence while working in iconic locations near the National Mall and business districts. Immediate openings available – start your hospitality career with us today!
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures efficiently using hotel management systems
- Address guest inquiries and resolve issues with professionalism and empathy
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Maintain strict compliance with safety and hygiene protocols
- Support event coordination and VIP guest services as needed
- Train and mentor new team members on service standards
Qualifications
- Minimum 1 year hotel or high-end customer service experience required
- Proficiency in PMS systems (Opera, Fidelio, or similar)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Washington DC Food Handler's License (or willingness to obtain)
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent; hospitality degree preferred
- Ability to lift 25 lbs and stand for extended periods