Job Description
Join our prestigious downtown Boston hotel as a Night Front Desk Agent and become the heart of our overnight operations. We're seeking a hospitality professional who thrives in dynamic evening environments to deliver exceptional guest experiences during our busiest night hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's most vibrant cities.
As a key member of our overnight team, you'll manage check-ins/out, handle guest inquiries with grace, and ensure seamless operations during overnight shifts. Our ideal candidate brings energy, attention to detail, and a passion for creating memorable stays for international and domestic travelers.
Responsibilities
- Manage efficient guest check-in/check-out procedures during overnight hours
- Respond to guest inquiries and resolve issues with professionalism and discretion
- Monitor security systems and manage access for guests and staff
- Coordinate with housekeeping and maintenance teams for urgent requests
- Process payments and maintain accurate financial records
- Prepare end-of-night reports and update guest information systems
- Uphold brand standards for cleanliness and guest satisfaction
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Ability to work independently and make sound decisions during overnight shifts
- Valid Massachusetts driver's license (for airport runs)
- Flexible availability including weekends and holidays
- Basic knowledge of Boston attractions and transportation
- First Aid/CPR certification preferred