Job Description
Join our award-winning team as a Front Desk Agent for our prestigious downtown hotel. We're seeking a dynamic professional to manage our overnight operations with exceptional guest service. This critical role ensures seamless check-ins, resolves inquiries, and maintains security during peak nighttime hours. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of DC's most vibrant hospitality environments.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth during overnight shifts
- Handle reservation modifications and special requests using Opera PMS
- Respond to emergency situations and security incidents per protocol
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and security teams for operational excellence
- Uphold brand standards for cleanliness and guest satisfaction
- Complete end-of-night reconciliation reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Valid DC Security Guard License preferred
- Basic knowledge of local attractions and transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required