Job Description
Join the Apex Hospitality Family
We are seeking a dedicated and charismatic Front Desk Agent to join our growing team in Colorado Springs. If you thrive in a fast-paced environment and enjoy creating memorable guest experiences, this is the opportunity for you. We pride ourselves on our Daily Pay model, allowing you to access your hard-earned money when you need it most.
As the first point of contact for our guests, you will play a pivotal role in setting the tone for their stay. We are looking for individuals who possess a professional demeanor, a passion for hospitality, and a commitment to excellence.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, check them in efficiently using our Property Management System (PMS), and ensure a seamless check-out process.
- Communication Hub: Serve as the primary point of contact for guest inquiries via phone, email, and in-person, directing requests to appropriate departments promptly.
- Operations Support: Assist in managing the front desk operations, including handling cash, credit transactions, and balancing daily reports accurately.
- Security & Safety: Monitor access to the property, enforce key card protocols, and maintain a secure environment for guests and staff.
- Visual Presentation: Maintain the lobby and public areas to a high standard of cleanliness and aesthetic appeal.
- Problem Resolution: Handle guest complaints and special requests with empathy and efficiency to ensure high guest satisfaction scores.
Qualifications
- Experience: Previous experience as a Front Desk Agent, Receptionist, or in a similar customer service role is preferred.
- Education: High school diploma or GED required; some college or hospitality certification is a plus.
- Skills: Proficient in Microsoft Office Suite and hotel PMS software (e.g., Opera, StayNTouch) is highly desirable.
- Communication: Exceptional verbal and written communication skills with a professional and welcoming telephone manner.
- Availability: Ability to work flexible hours, including weekends, holidays, and rotating shifts.
- Physical Requirements: Ability to stand for extended periods, lift luggage, and maneuver throughout the hotel property.