Job Description
Join our award-winning team at Grand Hospitality Group as a Night Shift Front Desk Agent! We're seeking a dynamic professional to provide exceptional guest experiences during evening hours. This role is perfect for night owls who thrive in fast-paced environments and value creating memorable stays for our international clientele. Enjoy competitive pay, comprehensive benefits, and a supportive team culture.
As the first point of contact for late-night arrivals, you'll manage check-ins, resolve guest inquiries, and ensure smooth operations during overnight shifts. Our Oklahoma City location offers modern amenities and is conveniently situated near downtown attractions.
Responsibilities
- Efficiently manage guest check-ins/checkouts during overnight hours (11 PM - 7 AM)
- Address guest concerns with professionalism and escalate complex issues appropriately
- Maintain accurate reservation records and billing information
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and manage cash drawer with precision
- Prepare nightly reports and update property management systems
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Flexible availability to work nights, weekends, and holidays
- Strong communication and conflict resolution skills
- Proficiency with property management systems (e.g., Opera, Delphi)
- Ability to multitask in high-pressure situations
- Basic knowledge of Oklahoma City attractions and transportation
- Valid driver's license and reliable transportation
- Ability to stand for extended periods during shifts