Job Description
Join the vibrant team at Pikes Peak Grand Hotel, a premier destination for travelers seeking luxury and comfort in the heart of Colorado Springs. We are currently seeking enthusiastic and professional Front Desk Agents to join our hospitality family. We pride ourselves on delivering exceptional guest experiences with a focus on daily pay options and career growth.
As a key member of our front-of-house team, you will be the face of our brand, ensuring our guests feel welcomed and valued from the moment they arrive. If you have a passion for service and want to work in a dynamic environment, we want to hear from you.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Manage the check-in and check-out process efficiently using our Property Management System (PMS).
- Handle guest inquiries, requests, and complaints with patience and problem-solving skills.
- Process payments and verify credit card information accurately.
- Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Upsell hotel amenities and promote local attractions to enhance the guest experience.
Qualifications
- High school diploma or equivalent; hospitality or customer service experience is preferred.
- Strong communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Proficiency in Microsoft Office Suite and hotel PMS software is a plus.
- Able to stand and walk for extended periods.
- Valid driver's license may be required.
- Must be detail-oriented and organized.