Job Description
Join our award-winning team at Grand Horizon Hotels in Charlotte, NC as a Front Desk Agent and experience the freedom of daily pay! We're seeking charismatic hospitality professionals to create memorable guest experiences while enjoying flexible schedules and immediate compensation.
As the first point of contact for our guests, you'll deliver exceptional service, manage check-in/check-out processes, and resolve inquiries with professionalism. This role offers competitive hourly rates plus the unique benefit of same-day pay through our secure payroll system.
Responsibilities
- Manage seamless guest check-in/check-out procedures using hotel management systems
- Process payments and handle cash/credit card transactions accurately
- Respond to guest inquiries via phone, email, and in-person with exceptional service
- Coordinate with housekeeping and maintenance for guest requests
- Maintain organized front desk area and manage reservation systems
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficient in hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Flexible availability including weekends/holidays
- High school diploma or equivalent required