Job Description
Join Houston's premier luxury hospitality destination as a Guest Experience Manager at The Grandeur Collection. We're seeking a passionate hospitality professional to elevate our guest journey through personalized service and operational excellence. Located in the heart of the Uptown District, our AAA Four Diamond hotel offers an unparalleled career experience with growth opportunities and competitive benefits.
As a key member of our leadership team, you'll drive service standards while mentoring our talented front desk staff. This role combines hands-on guest interaction with strategic operational oversight, perfect for hospitality professionals ready to advance their career.
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/out procedures and anticipatory service
- Oversee front desk operations, including staff scheduling, training, and performance management
- Handle VIP guest requests and resolve complex service issues with discretion
- Collaborate with housekeeping, concierge, and F&B departments to ensure seamless guest journeys
- Analyze guest feedback and implement service improvements based on trends
- Manage room inventory and maximize RevPAR through strategic upselling
- Maintain compliance with brand standards and safety protocols
Qualifications
- 3+ years in luxury hotel front desk management with proven leadership
- Deep knowledge of Opera or similar property management systems
- Exceptional problem-solving skills with guest-centric approach
- Strong communication and interpersonal abilities in diverse settings
- Valid Texas Food Handler/Seller certification preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in Spanish or other languages considered a plus
- Associate degree in Hospitality or related field required