Job Description
Join our vibrant hospitality team as a Front Desk Agent at Grand Horizon Hotels! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests in Phoenix's thriving downtown district. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible shift schedules, and opportunities for career advancement within our growing portfolio of premium properties.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage room reservations and maintain accurate guest records
- Handle guest inquiries and resolve issues promptly
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments
- Utilize property management systems efficiently
- Assist with valet services and luggage handling
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency with willingness to learn systems
- Professional appearance and positive attitude
- Ability to stand for extended periods
- Valid Arizona driver's license preferred