Job Description
Join our award-winning luxury hotel team in Houston as a Front Desk Agent! We offer immediate daily pay through our partnership with DailyPay, ensuring you get your earnings when you need them. As the first point of contact for our guests, you'll deliver exceptional service while managing check-ins, reservations, and inquiries. Enjoy competitive hourly rates, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. Apply today and start earning tomorrow!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservations, cancellations, and room assignments with precision
- Resolve guest inquiries and complaints promptly to ensure satisfaction
- Process payments, manage billing, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized front desk area and lobby environment
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency with hotel management software (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, including nights/weekends/holidays
- Basic math skills for cash handling and payment processing
- Valid Texas driver's license (for occasional airport transfers)
- Fluency in English; bilingual (Spanish) a strong plus