Job Description
Are you a dedicated professional seeking a flexible part-time role in the vibrant hospitality industry? Grand Horizon Hotel Group is currently looking for a motivated Front Desk Agent to join our dynamic team in Philadelphia. We specialize in providing exceptional guest experiences through seamless operations and personalized service. If you thrive in a fast-paced environment and enjoy working the night shift, we want to hear from you.
As a key member of our front office team, you will play a crucial role in ensuring our guests feel welcome and valued from the moment they arrive. We offer a competitive hourly wage, flexible scheduling to accommodate your lifestyle, and a comprehensive benefits package for eligible part-time employees.
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor, managing the check-in and check-out process efficiently.
- Handle guest inquiries, complaints, and requests with the highest level of courtesy and problem-solving skills.
- Manage room assignments, reservations, and the PBX system accurately to ensure seamless operations.
- Maintain a clean and organized front desk area and lobby environment to uphold our premium brand standards.
- Process payments and prepare daily reports for management.
- Assist with administrative tasks such as mail distribution and wake-up calls as required.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in hospitality, hotel operations, or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work various shifts, including evenings, weekends, and holidays (Shift Work experience preferred).
- Proficiency with Microsoft Office Suite and hotel property management systems (PMS).
- Flexibility and a proactive attitude toward guest satisfaction.