Job Description
Join our award-winning team at Grand Sacramento Hotel, where luxury meets local charm! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in California's vibrant capital. Enjoy flexible schedules, competitive benefits, and opportunities for growth in a dynamic environment.
Responsibilities
- Provide exceptional guest check-in/check-out services using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance departments for guest needs
- Execute upselling strategies for room upgrades and amenities
- Maintain meticulous records of guest preferences and feedback
- Support concierge services for local attraction recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license with clean record
- Basic knowledge of Sacramento attractions and services
- Ability to stand for extended periods and lift up to 25 lbs